Frequently Asked Questions

Where Is My Order?

If you're wondering where your order is, you're not alone. We've created a dedicated shipping guide to help answer common questions, and you can track your order directly using the tracking link we provide once your order ships.

Tracking Information

Tracking numbers are typically generated within 4–6 days after your order is placed. If you haven’t received your tracking number after 7 days, feel free to reach out to our support team at info@lovelyluxe.store.

Order Changes & Cancellations

If you need to make changes or cancel your order, please contact us within 24 hours of placing it. After this window, we cannot guarantee the request can be processed. Once an order has been shipped, we are unable to cancel it. You may review our full Refund Policy for further information.

Damaged or Faulty Items

Although we ship all items with protective packaging, damage during transit can occasionally occur. If your item arrives damaged, please contact us with your order number and a clear photo of the damaged item. Upon verification, we will arrange for a replacement at no additional cost.

Customs & Import Duties

International orders may be subject to customs fees or import taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price.

Need More Help?

If your question hasn’t been addressed above, feel free to reach out to our team at info@lovelyluxe.store. We aim to respond within 1–2 business days.